Warranty

We offer a two-year limited warranty to all of our residential customers with the exception of our Select Value and True Shades lines. This is one year longer than the average warranty offered by our competitors. The warranty is spelled out on the back of every contract in very detailed legal speak. The goal of this page is to make it a little easier to understand what is covered under your warranty and what isn’t covered.

Note: If you do not pay your invoice within 30 days of the due date your warranty is void. There are no exceptions to this.

What is covered:

  • Improper installation (under normal use)
    • Post holes less than 3’ deep (give or take 2 inches)
    • Gate sagging from normal use
    • Loose posts resulting from normal conditions
    • Posts leaning or improperly racked
    • Loose boards
  • Gate Hardware – Breaking under normal use
  • Excessive Cracking of Wood Boards – We generally use white cedar that will develop “checking” as it dries. This is normal and does not affect the integrity of the fence. If this happens on boards in places that are very visible and it bothers you we will replace the boards within reason.
  • Frost Issues – Vinyl posts popping up without the concrete raising. Vinyl expands and contracts inside the concrete. If there is not a concrete hole cut into the side of the post to lock it into the concrete it can wiggle up in the concrete over the winter. This can temporarily be fixed by pounding the post back down, but the long-term fix is to dig down and anchor it to the concrete footing. If the concrete itself is rising and the hole is the proper depth, then it falls under the not covered category because the post is not loose, there is just frost getting under it.

What isn’t covered:

  • Cracking of Wood Posts and Stringers – We generally use white cedar that will develop “checking” as it dries. This is normal and does not affect the integrity of the fence.  It is common for the majority of the posts to develop checking on at least one of the sides.  If this happens before the posts are installed we try to face them towards the fence section to make the check less visible.  We generally do not replace checked posts or stringers.
  • Frost Issues – When post holes are 3’ deep (give or take 2”) or deeper. We insist on 3’ deep holes for strength as well as to prevent post upheaval due to frost. There are areas that are saturated with water that have an increased chance of post upheaval. It is your responsibility to inform us of those areas. We are there for one hour during the consultation and the chance of us knowing the history of ground water in your yard is very unlikely. If we are informed about the wet ground we have several options for you from sonotubes, 4’ deep or deeper footings, tamping, pounding post masters or metal posts, etc. that will reduce the chances of you having frost problems.
  • Frozen Latches – We live in the Midwest and have snow and ice in the winter. It is your responsibility to lubricate your gate latch in the winter to keep it from freezing.
  • Broken Gate Hardware – If a gate is left open and the wind snaps or bends the hinges, that is considered improper use of a gate and it will not be covered under warranty. The hinges are meant to allow the gate to open and close under controlled conditions only.
  • Shrinking of Boards – These are wood boards that are rough sawn and are out in the Wisconsin and Illinois harsh weather. Please don’t expect your fence to be as precise as the finished carpentry in your house that doesn’t experience the swelling and shrinking due to moisture and temperature swings.
  • Leaning Posts –
    • If at any point there was anything that was attached to the fence (a plant, hose holder, etc.) that added weight to one side of the fence and caused the posts to lead, this is not covered.
    • Posts that were tamped instead of concreted that lean in high winds and soft ground. This type of installation method is recommended as an option to avoid frost in areas you have informed us are wet. The upside of this installation technique is less chance of frost problems and a longer post life. The downside can be periodic straightening may be necessary depending on the wind load on the fence. Privacy fences are more susceptible to leaning in high wind areas when tamped. This is how I installed my fence and I have straightened the high wind area once in the past 7 years. It wasn’t leaning, but it wasn’t straight as an arrow so I adjusted it.
  • Sagging Gate –
    • If the gate is sagging due to excess weight being applied to the gate it is not covered. Examples of this would be any objects hung on the gate such as plants or decorations and kids playing on the gate.

Several products we offer, including our vinyl, steel, aluminum, wood stain, gate operators, and chain link products carry their own manufacturer’s warranty. We have no control over these warranties and have no responsibility to you for them. They are being offered by the supplier, not Yutka Fence.

These warranties range from two years to lifetime in longevity. Each varies in what they cover, what they don’t cover, and if they are transferrable, etc. We recommend taking into consideration the manufacturer’s warranty when purchasing, but don’t choose a low quality product because it has a good warranty. The manufacturer warranty is only as good as the manufacturer. If the manufacturer goes out of business your warranty is lost. We choose manufacturers with good reputations and good products, but no company is invulnerable to the economy. We recommend you weigh the manufacturer, the warranty, the amount of time they have been in business, the quality of the product itself (not the price), and combine all of those to make your decision.

Some of these warranties cover our labor cost to replace the materials and some don’t. If the warranty does not cover our labor, then you as the customer are responsible to pay our labor costs if you make a warranty claim. This is exactly how mechanics and several other warranties work. This is one of the risks taken when choosing a product. It is one of the main reasons you should choose a quality product vs. a cheaper product with a impressive sounding warranty. We generally discount the labor to help you out, but there is still some expense in many cases.[/faq]

We offer a one-year limited warranty on our Select Value and True Shades lines of fencing.  The following information will describe, in detail, what is and isn’t covered under this warranty.

Note: If you do not pay your invoice within 30 days of the due date your warranty is void. There are no exceptions to this.

What is covered:

  • Improper installation (under normal use)
    • Post holes less than 3’ deep (give or take 2 inches)
    • Gates sagging from normal use
    • Loose posts resulting from normal conditions
    • Posts leaning or improperly racked
  • Gate hardware – Breaking under normal use
  • Frost issues – Vinyl posts popping up without the concrete raising. Vinyl expands and contracts inside the concrete.  If there is not a concrete hole cut into the side of the post to lock it into the concrete, it can wiggle up in the concrete over the winter.  This can temporarily be fixed by pounding the post back down, but the long-term fix is to dig down and anchor it to the concrete footing.  If the concrete itself is rising, and the hole is the proper depth, then it falls under the not covered category because the post is not loose, there is just frost getting under it.

What isn’t covered:

  • Rotting, warping, cracking, twisting, bending, and cupping of wood posts, stringers, and boards – Pressure treating does make wood rot resistant, but it doesn’t make it water resistant. Pressure treated wood still soaks in and loses moisture, and as a result, the wood will move, crack, twist, bend, and cup.  We generally do not replace posts, stringers, and boards in these instances.
  • Shrinking of boards – These are wood boards that are out in the Wisconsin and Illinois harsh weather. Please do not expect your fence to be as precise as the finished carpentry in your house that doesn’t experience the swelling and shrinking due to moisture and temperature swings.
  • Frost issues – When post holes are 3’ deep (give or take 2”) or deeper. We insist on 3’ deep holes for strength as well as to prevent post upheaval due to frost.  There are areas that are saturated with water that have an increased chance of post upheaval.  It is your responsibility to inform us of those areas.  We are there for one hour during the consultation and the chance of us knowing the history of ground water in your yard is very unlikely.  If we are informed about the wet ground, we have several options for you, from sonotubes, 4’ deep or deeper footings, tamping, pounding metal posts, etc. that will reduce the chances of you having frost problems.
  • Frozen latches – We live in the Midwest and have snow and ice in the winter. It is your responsibility to lubricate your gate latch in the winter to keep it from freezing.
  • Broken gate hardware – If a gate is left open and the wind snaps or bends the hinges, that is considered improper use of a gate, and it will not be covered under warranty. The hinges are meant to allow the gate to open and close under controlled conditions only.
  • Sagging gate – If the gate is sagging due to excess weight being applied to the gate, it is not covered. Examples of this would be any objects hung on the gate, such as plants or decorations, and kids playing on the gate
  • Leaning posts
    • If, at any point, there was anything that was attached to the fence (plant, hose holder, etc.) that added weight to one side of the fence, and caused the posts to lean, this is not covered.
    • Posts that were tamped instead of concreted that lean in high winds and soft ground. This type of installation method is recommended as an option to avoid frost in areas you have informed us are wet.  The upside of this installation technique is less chance of frost problems and a longer post life.  The downside can be that periodic straightening may be necessary depending on the wind load on the fence.  Privacy fences are more susceptible to leaning in high wind areas when tamped.

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